FAQ
Shipping and Delivery
1. Where do orders ship from, and will I have to pay US import taxes or customs fees?
All products listed on LizardWarehouse.com are physically in stock at our European Union warehouse in Lithuania—we do not dropship from the US. Because your order ships from within the EU, customers in EU member states pay zero additional customs duties or import clearance fees upon delivery.
2. How long does delivery take?
Orders are processed and dispatched within 1–2 business days. Standard delivery across Europe takes 2–6 business days, depending on your destination country and chosen shipping method. Once your parcel ships, you will receive an email with your tracking link.
3. Do you ship to non-EU European countries (e.g., Norway, Switzerland, UK)?
Yes, we ship across all of Europe, including non-EU destinations. For orders delivered outside the EU customs union, local import VAT and customs processing charges may apply upon arrival according to your country's regulations.
4. How much does shipping cost?
Shipping rates are calculated automatically at checkout based on your delivery address and package weight/dimensions (such as oversized roll cages, windshields, or axles). Free shipping promotions, when active, are automatically applied at checkout once your cart reaches the qualifying amount.
5. Can I pick up my order in person?
Yes. Local pickup is available at our facility in Statybininkų 6B, Gargždai, Lithuania. Please contact our team in advance to schedule a pickup time and confirm your order is ready.
Products and Vehicle Fitment
6. Are the parts you sell genuine US aftermarket brands?
Yes. We import and distribute authentic aftermarket parts and accessories directly from leading US off-road manufacturers—including SuperATV, Rugged Radios, Assault Industries, Pro Eagle, Elektric Offroad and others—alongside our own LizardWarehouse performance product line.
7. How do I make sure a part fits my specific ATV or UTV?
Please check the vehicle compatibility table and model years listed on each product page in the description. Because European-spec (T-category / EU homologated) and North American-spec ATVs and UTVs can occasionally have different suspension, axle, or electrical configurations, we recommend emailing your make, model and year to sales@lizardwarehouse.com before ordering if you are unsure.
8. Can I order a US part that is currently out of stock or not listed on your website?
Yes. We receive regular consolidated shipments from our US suppliers. Send us the brand name and manufacturer part number you need, and we can check availability, pricing, and estimated arrival time for our next shipment.
Payments, Returns and Warranty
9. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard),bank transfers, and flexible local/EU checkout options (including Klarna where available in your region). B2B customers can also request VAT-exempt intra-EU invoicing.
10. What is your return policy?
Unused items in their original, undamaged packaging may be returned within 14 days of delivery in accordance with EU consumer rights. Items that have been installed, mounted, scratched, modified, or used off-road are not eligible for return unless covered by a warranty defect.
11. How do warranty claims work for US-manufactured parts?
You never have to ship a damaged or defective item back to the United States. All warranty claims are handled directly through LizardWarehouse in Europe. Email sales@lizardwarehouse.com with your order number, a brief description of the issue, and clear photos or a video of the part so we can coordinate a replacement or resolution with the manufacturer.
B2B and Dealer Accounts
12. Do you offer wholesale pricing for repair shops, dealers, and race teams?
Yes. Registered powersports dealers, repair workshops, and racing teams with a valid EU VAT number can apply for a wholesale account via the Dealer Application page on our website to access tiered B2B discounts and streamlined VAT-exempt ordering.